Orders
Simply browse our shop, add your favourite products to your cart, and proceed to checkout. Follow the steps to complete your order and payment.
Because most of our products are made on demand, we are unable to make changes or cancel orders once they have been placed. Please double check your order carefully before confirming
You will receive a confirmation email as soon as your order has been placed. Please check your spam folder if you don’t see it within a few minutes.
Shipping
Delivery times depend on your location. As a general guide: Europe 5-10 business days, United States & Canada 5-10 business days, rest of the world 10-20 business days. Please note that these are estimates and may vary.
Where possible, you will receive a tracking number once your order has been shipped. Please note that tracking is not always available for all destinations.
We ship to sheltie lovers all over the world! Please note that our grooming products such as shampoos can only be shipped within the Netherlands and Europe due to international shipping regulations. All other products are available worldwide. š¾
Products
Print on demand means that most of our products are made especially for you at the moment you place your order. This means there is no overproduction and every item is freshly made. It also means that production takes a few extra days before your order is shipped. Thanks to print on demand, we are able to offer our products to sheltie lovers all over the world, no matter where you live!
Every product has a size guide available on the product page. Please check this carefully before ordering as we are unable to accept returns for wrong size ordered.
Payment
We accept iDEAL, credit card, PayPal, Klarna, and Bancontact. All payments are processed securely.
Yes, absolutely. All payments are processed through secure and trusted payment providers. We never store your payment details on our servers.
Returns & refunds
Because most of our products are made on demand, we are unable to accept returns for wrong size ordered or change of mind. Please read our full Refund & Returns Policy for more information.
We are so sorry to hear that! Please contact us at sheltieconnect@gmail.com within 30 days of delivery with a photo of the damaged item and we will make it right for you.
About Sheltie Connect
Sheltie Connect is the world’s first online shop and community platform dedicated entirely to sheltie lovers. Founded in 2024 by Shiela, a passionate sheltie lover from the Netherlands, our mission is to connect sheltie lovers from all over the world.
You can reach us via our contact page or send us an email at sheltieconnect@gmail.com. We will get back to you as soon as possible!
Yes, that is definitely the dream! We hope to organise sheltie events in the future where lovers from all over the world can meet each other in real life. Keep an eye on our website and social media for updates! š¾
